A merger changes more than a logo.
Customers, employees, products, digital touchpoints, and market expectations all needed to align around one credible post-merger experience.
Post-merger change translated into a coherent brand, a modernized digital experience, and a more measurable sales system.
Customers, employees, products, digital touchpoints, and market expectations all needed to align around one credible post-merger experience.
I led a cross-functional task force and external agencies across positioning, identity implementation, communications, digital experience, and demand-generation activity.
The portfolio reports improvement in brand tracking, client-portfolio growth, and conversion. External articles document the bank’s website and campaign recognition.
Outcome figures are attributed to the portfolio; external links document site and campaign recognition.